PEZA orders BPOs back to offices.

The Philippine Economic Zone Authority (PEZA) has recently issued a directive ordering business process outsourcing (BPO) companies to return to their offices. This move comes after months of remote work arrangements due to the COVID-19 pandemic.

PEZA, which oversees the country’s economic zones, has stated that BPO companies are essential businesses that need to operate on-site to ensure the continuity of their services. The agency has also emphasized the importance of maintaining the country’s position as a top outsourcing destination.

The directive has been met with mixed reactions from BPO companies. Some have expressed concerns about the safety of their employees, while others have welcomed the move as a way to boost productivity and collaboration.

To address these concerns, PEZA has issued guidelines for BPO companies to follow. These include implementing strict health and safety protocols, such as regular disinfection of workspaces and mandatory wearing of face masks and shields. The agency has also recommended the use of alternative work arrangements, such as staggered shifts and flexible work hours, to minimize the risk of transmission.

PEZA’s directive is a significant step towards the recovery of the BPO industry, which has been severely impacted by the pandemic. The industry, which employs over 1.3 million Filipinos, has seen a decline in revenues and job opportunities due to the global economic slowdown.

By ordering BPO companies back to their offices, PEZA is sending a message that the Philippines is open for business and ready to provide the world-class outsourcing services that it is known for. The move also highlights the country’s resilience and adaptability in the face of challenges.

As the BPO industry navigates the new normal, it is crucial for companies to prioritize the health and safety of their employees while maintaining the quality of their services. With the support of PEZA and other government agencies, the industry can continue to thrive and contribute to the country’s economic growth.